Technical Support Team Lead

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space– space to think big, take action, and...

ResponsibilitiesLead and supervise the technical support team to ensure high-quality service delivery.Monitor KPIs and drive performance improvements in productivity and customer satisfaction.Coach, train, and develop team members to strengthen technical and soft skills.Manage workload distribution, ticket queues, and daily operations efficiently.Analyze...

At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. You will report to a Support Manager....

Manager, Technical Support (Hybrid, San Jose, Costa Rica)Application Deadline: 26 January 2026Department: Customer TeamEmployment Type: Full TimeLocation: Costa RicaDescription TSM will lead/oversee a team of technical support engineers, responsible for resolving customer issues related to Armis products, such as Centrix, VIPR, and ATI Early Warning,...

Application Deadline:26 January 2026Department:Customer TeamLocation:Costa RicaDescriptionTSM will lead/oversee a team of technical support engineers, responsible for resolving customer issues related to Armis products, such as Centrix, VIPR, and ATI Early Warning, ensuring timely troubleshooting and efficient problem resolution while maintaining high...

DescriptionTSM will lead/oversee a team of technical support engineers, responsible for resolving customer issues related to Armis products, such as Centrix, VIPR, and ATI Early Warning, ensuring timely troubleshooting and efficient problem resolution while maintaining high customer satisfaction levels by actively managing a team of support engineers,...

2+ years of experience managing small to medium technical operations or support engineering teams. - 2+ years of experience running and maintaining a 24x7 production environment - 2+ years of experience with support procedures and methodologies for production computing environments - Bachelor’s degree in Computer Science / Information Technology, Data...

1 year of experience managing a team of at least 15 employees - Ability to maintain strict confidentiality regarding compensation, benefits and employee issues. - Advanced working knowledge of MS Office (specifically MS Excel). - Excellent verbal and written communication skills (English/Spanish proficiency). - Scheduled flexibility is a must, either to work...

ROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Payment Team Lead position is responsible for processing the payments in compliance for US MEET transactions and additional payment process related. This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and...