Video Surveillance Technical Support Team Leader
hace 1 semana
Responsibilities
- Lead and supervise the technical support team to ensure high-quality service delivery.
- Monitor KPIs and drive performance improvements in productivity and customer satisfaction.
- Coach, train, and develop team members to strengthen technical and soft skills.
- Manage workload distribution, ticket queues, and daily operations efficiently.
- Analyze data to identify trends and implement continuous improvement initiatives.
- Serve as the primary contact for operational and technical escalations.
- Handle administrative tasks such as scheduling, evaluations, and performance management.
- Ensure adherence to quality standards and technical support best practices.
Requirements & Skills:
• 4+ years of experience providing technical support for CCTV / IP cameras, Video Management Software (VMS), and Network Video Recorders (NVRs).
• Strong understanding of network protocols (TCP/IP, DNS, DHCP), IP addressing, and firewall/VPN configurations.
• Proven experience leading technical support teams in a shared service or technology environment.
• Advanced English proficiency
• Must have a valid US visa
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