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Md Docs Team Lead
hace 2 semanas
**Job Description**:
3M is looking for passionate and driven MD Docs Sr Team Lead. Are you ready to be a part of what’s next?
Position supervises day-to-day activities of the team that collects physician documents as required by third party payers (insurance companies), to allow meeting production goals while building strong relationships with customer contacts. Direct and sets priorities for team to meet goals in compliance with federal rules and regulations as well as payer expectations and company policies and procedures. Coaches and mentors team members based on scorecard performance and customer service expectations.
DUTIES/RESPONSIBILITIES
- Analyze and prioritize workloads based on department inflows to meet company expectations.
- Sets expectations and hold team members accountable. Creates an environment that promotes professionalism, engagement and inclusion.
- Sets expectations around productivity, quality, and other key metrics.
- Acts as a resource for internal and external customer; to include field personnel, medical professionals and other cross-functional areas to meet department’s goals.
- Identifies opportunities for improvement. Develop and execute action plans.
- Monitors employees and department performance on key performance indicators. Communicates status appropriately.
- Perform analysis and reporting for management as required.
- Provides a high level of customer service in a competitive market.
- Prioritizes and executes based on customer and business urgency.
- Conforms to, supports and enforces all Company policies and procedure.
- Conduct monthly meetings as well as monthly individual meetings with employees.
- Coach, develop, and counsel employees to effectively reach department goals
- Participates in any and all work activities as may be deemed suitable and assigned by management.
REQUIRED QUALIFICATIONS
- Advanced English (oral and written) C1.
- High Diploma or education equivalent
- 1 -3 year of previous supervisory experience
- Excellent telephone customer service skills.
- Demonstrated use of effective problem-solving skills.
- Ability to work effectively in a team environment, as well as independently.
- Proven ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
- Proven ability to multi-task and adapt in a fast paced and changing environment.
- Proven ability to communicate effectively, both verbally and in writing.
- Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
PREFERRED QUALIFICATIONS
- 3 - 5 years of previous supervisory experience.
- 1-2 years of experience dealing with third party payer reimbursement drivers.
- Prior supervisory or management experience in a healthcare or customer service environment preferred.
- B.A. in Business Administration or related field preferred.
- Experience in US Health Care system.
- Nice InContact experience.
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Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
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