Escalation Management Operations Internshipship

hace 1 semana

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. In fact, we continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture that is unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.

**Job Family Definition**:
Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.
**Management Level Definition**:
**_
Responsibilities:_**
- Follows established guidelines and procedures to update and document processes and procedures for the Escalation Management Organization.
- Collaborates with senior Operations SME’s to assess and update established processes and documentation.
**_
Education and Experience Required:_**
- Internship Position: 3rd Year of University Degree completed-typically a non
- technical degree specialization.
**_
Knowledge and Skills:_**
- Moderate knowledge of IT and services industry
- Need basic organizational, analytical and communication skills.( MANDATORY)
- Strong written and spoken English Skills( MANDATORY)
- Strong Microsoft Office Suite abilities
- Excel, PowerPoint, Word, Outlook and Sharepoint( MANDATORY)
- Meeting Facilitation - scheduling and leading meetings and work sessions.
- Process Validation( MANDATORY)

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

1093498

  • Associate Escalation Technical Support Engineer

    hace 1 semana

    Heredia, Costa Rica SGF Global A tiempo completo

    **Position Summary** **Primary Responsibilities** Independently defuses sophisticated customer situations by using appropriate communication planning and follow-through that helps drive confident communication. Independently resolve the most technically complex, critically important or politically hot customer issues. Be an effective technical interface...

  • Ecdo Qts Operations Management and Metrics Analyst

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Data Mgmt Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of...

  • Customer Service Advisor

    hace 1 semana

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Advisor (Order Management) (Temporary - 6 months) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to...

  • Customer Service Advisor

    hace 7 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Advisor (Order Management) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad...

  • Kyc Operations Group Manager Hybrid

    hace 3 días

    Heredia, Costa Rica Citi A tiempo completo

    KYC Operations Group Manager is a senior professional responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to use cross-functional knowledge to lead the Costa Rica PBWM AML/KYC team to achieve operational goals and maximize business impact. This role will manage...

  • Continuity of Business

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - The COB & CM Senior Analyst supports Citigroup's Continuity of Business (COB) organization within Global Operations & Technology Risk Management (OTRM). - Produce requirements documentation in both written and diagrammatic form. - Data analysis and Excel modeling skills. - Business knowledge of documentation type and purpose. -...

  • Data Management Analyst

    hace 2 semanas

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A DATA MANAGEMENT ANALYST** **SENIORITY LEVEL**:Non-management **FUNCTION**: DBS-Finance **SALARY...

  • Order Management Advisor

    hace 7 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Advisor (Order Management) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Let's begin Asst Dir-Sales Operations Mgr

    hace 2 semanas

    Heredia - East Tower, Costa Rica Moody's Corporation A tiempo completo

    Skills and Competencies Minimum 5 years of experience in sales, operations, or related function supporting the quote-to-cash process. Prior experience in a direct management or supervisory role (including experience managing remote employees) requiredAs this position will support Sales and Sales Operations in the US and Canada, a high degree of fluency in...

  • Account Operations Manager

    hace 1 semana

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Manages the operational business relationship of mid - size to large domestic accounts; serves on account team. - Conducts and reviews highly complex operational analysis. - Acts as a point of escalation and collaborates with otherfunctions to drive resolution of operational issues of medium to high complexity, in support of the...