Business Process Excellence Partner

hace 2 semanas

San Pedro, Costa Rica Tek Experts A tiempo completo

Overview:
The role will operate within the Business Excellence and Operations Team under the Global Process Excellence Manager and may be based at any Tek Experts location.

**Driving exceptional outcomes with purpose-built solutions.**

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

**Responsibilities**:

- Enable the Process Excellence framework alongside the Process Excellence team and partners.
- Drive process optimization and promote commonality in processes and tools.
- Create models and mechanisms that make the delivery and execution of processes smooth.
- Perform regular process efficiencies and effectiveness analysis in the assigned Book of Business, creating insights from the analysis performed and supporting implementation of improvements.
- Drive business impact by combining analysis of end-to-end internal business processes.
- Make recommendations and build improvement actions for opportunities identified.
- Collaborate regularly with business/function leaders and even the client (as necessary).
- Work with the internal Process Excellence team for consistency and alignment.
- Develop innovative solutions for identified and foreseeable challenges.
- Drives and leads change management in partnership with relevant stakeholders, working closely on process performance insights, changes, and improvements.
- Communicate updates, progress, issues, risks, and help needed.
- Check compliance of established processes and procedures
- Leverage best practices to drive consistency across teams globally.

Qualifications:

- Bachelor’s degree or equivalent professional experience with an emphasis on Engineering or Business.
- Minimum of 7-10 years of related experience in BPO or Tech Enterprise.
- Business Analytics, Operational Excellence, Process Optimization, and Quality Experience is a must, while experience in Project/Program Management or leading continuous improvement initiatives/projects is nice to have.
- Lean Six Sigma Green Belt/Black Belt certification along with Business Process Optimization Methodologies (Six Sigma/Lean/ Green/Black Belt Certification), ITIL or related.
- Prior experience in customer support with strong understanding of delivery and process excellence as well as in quickly ramping in new areas and keeping up with the pace of change and navigating through diverse virtual cross functional teams.
- Process and results-oriented, agile, adaptable, analytical, data-driven, critical-thinker, proactive, with keen eye for detail and proven ability to analyze data and deliver insights to support the narrative in focus.
- Excellent verbal and written communication, negotiation, influencing, coordination and presentation skills and overall cross-functional integration.

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