Learning Business Partner

hace 3 días

San José, San José, Costa Rica Orchard A tiempo completo

Job Description

Learning Business Partner

Costa Rica

Permanent, Full-time

We are looking for a strategic and consultative Learning Business Partner (LBP) to support our clients. In this pivotal role, you will sit at the intersection of HR strategy and Learning excellence.

You will act as the "face of learning" for our clients, diagnosing performance gaps and consulting with stakeholders to define their needs. You will operate as a bridge—leveraging our central Learning Programmes Team for scalable solutions while personally designing and delivering bespoke, high-impact content specific to the clients' unique challenges.

Responsibilities

1. Strategic Consulting & Diagnosis

Build Relationships: Act as a trusted advisor to Client Leadership and Managers. Attend their team meetings and understand their quarterly goals, product roadmaps, and pain points.Learning Needs Analysis (LNA): Proactively identify skill gaps and performance issues. Move beyond "taking orders" by asking the right questions to determine if the root cause is a skill gap, a process issue, or a cultural challenge etc.Data-Driven Insights: Use HR data (engagement scores, retention, performance reviews) to pinpoint areas where learning interventions can drive business impact.

2. Brokerage & Collaboration

The Bridge: Act as the conduit between the business and the central Learning Product Team. Translate complex business requirements into clear learning briefs.Curating Solutions: Before building something new, evaluate existing global learning catalogues. Champion and implement global programmes (e.g., Leadership Development, Performance) across your client group.Feedback Loop: Provide feedback to the central Learning Team on how global programmes are landing within your business unit to drive continuous improvement.

3. Bespoke Design & Delivery

Custom Content Creation: Design agile learning solutions for needs that are specific to the client function.Facilitation: Personally facilitate workshops, team off-sites, and strategy sessions.Rapid Deployment: Utilise quick reference guides, micro-learning, and job aids to support learning in the flow of work, recognising the fast-paced nature of your client environment.

What Success Looks Like

Stakeholder Trust: Clients view you as a critical partner in achieving their business goals, not just a training provider.Seamless Integration: The business feels no friction between "Local HR" and "Central L&D"—you make the experience seamless.Adoption: High engagement rates with both bespoke content and central programmes within the business unit. 

Qualifications

Essential

Experience: 5+ years in L&D, ideally operating as a Business Partner.Consultative Mindset: Ability to challenge assumptions, ask difficult questions, and influence stakeholders without direct authority.Instructional Design: Proficiency in modern design methodologies and creating content for niche audiences.Facilitation: Strong presence in the room (virtual and physical) with the ability to engage technical audiences.Project Management: Ability to manage multiple stakeholders and distinct workstreams (HR strategy vs. L&D delivery).

Desirable

Product/Tech Context: Experience working within or supporting BPO and/or Product areas.Tooling: Familiarity with Learning Experience Platforms (ideally SuccessFactors Learning), authoring tools (e.g. Articulate, Gomo Learning), and collaboration tools (e.g. Confluence, JIRA)

Why Join Us?

Impact: You aren't just rolling out generic training; you are solving real business problems for the team building our core learning offering.Hybrid Exposure: You get the best of both worlds—close mentorship on people strategy from the HR Lead, and functional expertise and resources from the Head of L&D.

This is a fantastic opportunity to join a growing team.   The company offers life & health insurance coverage, additional annual time off, and training sponsorship program.

If this sounds like the ideal position for you then apply today

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