Bilingual Service Desk Analyst
hace 6 días
**Bilingual Service Desk Analyst (GERMAN)**
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions.
**Summary**
DHL is looking for a proactive; customer focused Service Desk Analyst to join our team in Heredia, Costa Rica. In this position, you will provide IT 1st level support for German speaking customers by telephone/chat/Service Management tool in a professional manner, ensuring users receive timely service and Service Levels are met.
You will resolve incidents and support requests related to information systems and equipment available at the workplace, and to provide assistance to users to enable them to make effective use of such systems and equipment.
This role will have Incident Management processes (IM) and activities and participate on IM process improvement and training/guidance within ITS Organizations. Additional responsibilities and qualifications include:
**Responsibilities**
- Customer-focused
- To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service Levels.
- Responds to requests for assistance by providing information to enable callers to solve their problems.
- Is able to plan, schedule and monitor own work within a limited time horizon.
- Working hours are flexible. Morning shift, Monday to Sunday 5 am to 7 pm. Two days off. Hours are 9 hours per day with 1 hour for lunch
**Qualifications**
- Advanced German skills
- Customer service experience 1+ years
- Technical studies (desirable)
- Knowledge on Microsoft Desktop Technologies (Windows, Office 365, Active Directory)
- Highschool diploma
- Soft Skills
- Excellent communication skills.
- Excellent Customer Service skills
- Team player
- English language is a plus
-
Bilingual Service Desk Analyst
hace 3 semanas
Orotina, Costa Rica DHL A tiempo completo**Bilingual Service Desk Analyst (GERMAN)** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of...
-
Trilingual Service Desk Analyst
hace 2 semanas
Orotina, Costa Rica DHL A tiempo completo**Trilingual Service Desk Analyst** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the...
-
IT Agent Lao Service Desk
hace 6 días
Orotina, Costa Rica Kimberly-Clark A tiempo completoHelp Desk Analyst Skills and Qualifications Organizational skills - keeping files on ongoing issues and notes about specific customer repairs are important in helping help desk analysts identify and correct problems and work seamlessly with other members of the help desk team - Customer service - help desk analysts must show patience, understanding, and...
-
Service Desk Support Analyst
hace 2 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone and chat to 3M employees, contractors, and vendors, on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the...
-
Service Desk Support Analyst
hace 4 semanas
Orotina, Costa Rica 3M A tiempo completo**Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries, business processes and requite cummunicationsests. This position requires technical and functional knowledge of various programs...
-
Bilingual Inbound Analyst
hace 3 semanas
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M Is Hiring Bilingual Inbound Analysts As a 3M call center representative, you will be a key member of the Medical Solutions Division Advantage Center by enhancing our customers experience with their healthcare needs. You will be interacting with individuals such as: patients, family members, physicians, skilled nursing facilities, and...
-
Service Desk Support Analyst
hace 3 semanas
Orotina, Costa Rica 3M A tiempo completo**Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes. This position requires technical and functional knowledge of various programs and IT infrastructure, as...
-
Bilingual Pricing Analyst
hace 5 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M Is Hiring a Bilingual Pricing Analyst Job Duties (include but are not limited to): - Maintain Deviated and Standard Pricing process - Deviated/ Standard Pricing maintenance - Compile, Organize, and Reconcile Data between multiple systems using Excel, SAP, Sales Force and SharePoint. - Demonstrate Strong Attention to Detail to ensure...
-
Bilingual Business Analyst
hace 3 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M Is Hiring a Bilingual Pricing Analyst Job Duties (include but are not limited to): - Maintain Deviated and Standard Pricing process - Deviated/ Standard Pricing maintenance - Compile, Organize, and Reconcile Data between multiple systems using Excel, SAP, Sales Force and SharePoint. - Demonstrate Strong Attention to Detail to ensure...
-
IT Service Desk Agent
hace 3 semanas
Orotina, Costa Rica Kimberly-Clark A tiempo completoEn Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar. Actualmente nos encontramos en la búsqueda del puesto **IT Service Desk Agent **para ser parte del equipo de soporte...
-
Bilingual HR Generalist Analyst
hace 5 días
Orotina, Costa Rica Solventum A tiempo completo**Job Description**: Bilingual HR Generalist Analyst-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health,...
-
IT Agent Lao Service Desk
hace 4 semanas
Orotina, Costa Rica Kimberly-Clark A tiempo completoIT Agent LAO Service Desk En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar. **Requisitos** - Titulado en carreras tercearias, profesional recien egresado o estudiante...
-
Bilingual Pricing Analyst
hace 3 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...
-
Mgr-front Desk
hace 3 semanas
Orotina, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 22136921 **Job Category** Rooms & Guest Services Operations **Location** Costa Rica Marriott Hotel Hacienda Belen, P. O. Box 502-4005, San Jose, Costa Rica, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...
-
Bilingual IT Sr Business Analyst
hace 6 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M Is Hiring a Bilingual IT Sr Business Analyst “3M’s culture is driven by curious, spirited and collaborative people who are constantly asking ‘What if?’ And the many talents of 3Mers around the globe have me incredibly excited about what’s to come next.” - Kristen Ludgate, senior vice president of Human Resources at...
-
Customer Service Representative-english Mandarin
hace 3 semanas
Orotina, Costa Rica KleeGlobal A tiempo completo**customer service representative-english mandarin**: **KleeGlobal** - San Ramòn de Alajuela - Alajuela- experiência - 3 años- Otro- indefinido - jornada completa- salario - 1000000 no especificado- publicado - hace 13 horasTransnational Company requires hiring: Customer Service Representative English-Mandarin **Requirements**: Bachelor of Middle...
-
Bilingual HR Support Representative
hace 3 semanas
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M Is Hiring a Bilingual HR Support Representative (Spanish-English) This position specializes in the full life-cycle of an employee: From new hires, promotions, transfers, and payrate changes to separations. The work focuses on answering HR, Payroll, Benefit, Stock and policy questions and resolving issues. Provide answers, solutions,...
-
Bilingual IT Senior Business Analyst
hace 4 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M Is Hiring a Bilingual Business Analyst Here, you will make an impact by: - Leading requirements analysis, validation and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable - Eliciting requirements using interviews, document analysis,...
-
Pricing Analyst
hace 3 semanas
Orotina, Costa Rica 3M A tiempo completo**Job Description**: - 3M Is Hiring a Bilingual Pricing Analyst - Job Duties (include but are not limited to): - Maintain Deviated and Standard Pricing process. - Demonstrate Strong Attention to Detail to ensure accuracy on data reports and processes. - Deviated/ Standard Pricing maintenance. - Compile, Organize, and Reconcile Data between multiple systems...
-
Bilingual Pricing Analyst
hace 3 semanas
Orotina, Costa Rica 3M A tiempo completo**Job Description**: - Job Duties include but are not limited to: - Maintain Deviated and Standard Pricing process - Deviated/ Standard Pricing maintenance - Compile, Organize, and Reconcile Data between multiple systems using Excel, SAP, Sales Force and SharePoint. - Demonstrate Strong Attention to Detail to ensure accuracy on data reports and...