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Workforce Analyst
hace 2 semanas
Bachelor’s Degree in a quantitative field (engineering, economics, math, statistics)
- Experience of 1+ years in leading a team.
- Experience building capacity models using various statistical tools for forecasting and optimization.
Job summary
The Workforce Manager will be in charge of onboarding the team with tools and processes that can support the ongoing operation. Also, creating reporting mechanisms for the Managers and Stakeholders, and an iterative/continuous improvement plan that can help us entirely maximize Data Mining support.
Key job responsibilities
- Lead a workforce planning team across DM support
- Primary responsibility for functions within DM AIT owning end to end Service level delivery and Headcount utilization
- Create best capacity plan for business by managing trade-offs between Stakeholder Experience/Service Levels, Employee Experience, and Cost
- Mitigate capacity risks by managing dependencies across DM support
- Clearly communicate dependencies and partner with team’s on changes or deviations to plan
- Participate in wider AIT projects and initiatives. He/she will own providing optimal workflow and planning solutions for upcoming initiatives.
- Coordinate with Operations and Finance teams to analyse historical data and forecast demand. Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators.
- Support site management to optimize staffing requirements
- Fully leverage existing technology, including global standardization of reporting
- Root cause analysis and corrective action plan for variances in operational performance
- In charge of Schedule and Queue Skill updating requests and coordinating with partner Teams such as MyTime, CTK and HR
Have track record of sound decision making, taking ownership, and delivering results in a leadership role.
- Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency.
- Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.
- Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision making.
- Demonstrated ability to meet deadlines while managing multiple projects.
- Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment.
- Ability to work successfully in a dynamic, ambiguous environment.
- Exceptional influencing and leadership skills
