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Collections Senior Analyst

hace 2 semanas

Heredia, Costa Rica Equifax A tiempo completo

**Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**

As a Senior Collections Analyst, you will manage collection efforts for assigned portfolios of accounts, conduct detailed research, queries, reconciliation and analysis required to resolve all nonpayment or account disputes. Process payments from customers and produce account status reports for management review.

**What you’ll do**
- Manage collection efforts for assigned portfolio of accounts
- Conduct detailed research, queries, reconciliation and analysis required to resolve all nonpayment
- Resolve dispute matters, review refunds and process account adjustments
- Produce account status reports for management review
- Develop solutions and implement action plans to resolve delinquencies in a timely and effective manner
- Responsible for monitoring and maintaining assigned accounts, customer calls, and small balance write-offs

**What experience you need**
- English B2 or C1
- 3-5 years experience in the accounting department with at least 1 year in collections
- 3-5 years Excel experience

**What could set you apart**
- University student or graduate; preferably in Business Administration, Finances, Accounting, or related fields
- Salesforce - Oracle experienced
- Experience in the migration process
- Cares and watches over the group's objectives and results
- Be a mentor to other collectors
- Performs tasks according to established procedures with process improvement capability

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.