Collections Senior Analyst

hace 1 día

Heredia, Costa Rica Equifax A tiempo completo

**Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**

As a Senior Collections Analyst, you will manage collection efforts for assigned portfolios of accounts, and conduct detailed research, queries, reconciliation, and analysis required to resolve all nonpayment or account disputes. Process payments from customers and produce account status reports for management review.

**What you’ll do**
- Manage collection efforts for assigned portfolios of accounts
- Develop solutions and implement action plans to resolve delinquencies in a timely and effective manner
- Conduct detailed research, queries, reconciliation, and analysis required to resolve all nonpayment accounts or disputes
- Responsible for monitoring and maintaining assigned accounts, reaching out to customers and taking care of small balance write-offs
- Generate account status reports for management review

**Non-negotiable skills**:

- 3 to 5 years of experience as Collector B2B
- University student or graduate; preferably in Business Administration, Finances, Accounting, or related fields
- 90% knowledge of Excel skills
- English B2/C1

**What could set you apart**
- Works well under pressure and is a good team player
- Works with basic or no supervision and is open to receive feedback
- Cares and watches over the group's objectives and results
- Represents a right hand for its direct leader confidentiality and professionally
- Performs tasks according to established procedures with process improvement capability
- Great communication skills
- Be a mentor to other collectors

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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