Customer Solution Center Consultant Technical

hace 1 semana

Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Summary**
- This role is responsible for effectively resolving simple technical problems involving hardware and software and providing solutions and guidance to internal and external businesses and end users via telephone and electronic support channels. The role engages in articulating case summaries and resolutions for the Knowledge Management System (KMS). The role guides customers proactively to prevent problems, represents the organization in various activities, collaborates to meet SLA demands, and contributes proactively to projects through research and data analysis support.

**Responsibilities**
- Resolves simple technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
- Addresses internal or external business and end user issues via telephone and electronic support channels, offering solutions and guidance.
- Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication.
- Guides customers proactively to mitigate the occurrence of problems, while also representing the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
- Utilizes relevant frameworks to implement solutions and contribute towards technical excellence.
- Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively.
- Collaborates with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands.
- Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
- Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

**Education & Experience** Recommended**
- Four-year Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.

**Preferred Certifications**
NA

**Knowledge & Skills**
- Amazon Web Services
- Automation
- Computer Science
- Customer Relationship Management
- Customer Support
- Debugging
- Java (Programming Language)
- Linux
- Operating Systems
- Product Support
- Python (Programming Language)
- Root Cause Analysis
- Scripting
- Software As A Service (SaaS)
- SQL (Programming Language)
- TCP/IP
- Technical Services
- Technical Support
- Unix
- Workflow Management

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

**Complexity**

**Disclaimer

  • Customer Solution Center Consultant Technical

    hace 6 días

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. -...

  • Customer Solution Center Consultant Technical

    hace 6 días

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. -...

  • Senior Technical Consultant

    hace 1 semana

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Technical Consultant

    hace 1 semana

    Heredia, Costa Rica TTEC Digital A tiempo completo

    Technical Consultant - Genesys Engage At Avtex, a TTEC Digital company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As the Technical Consultant, working remotely in Costa Rica, you will...

  • Associate Technical Consultant

    hace 1 semana

    Heredia, Costa Rica TTEC Digital A tiempo completo

    Associate Technical Consultant - Genesys Engage At Avtex, a TTEC Digital Company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As the Associate Technical Consultant, working remotely in...

  • Hpe Aruba Networking Technical Consultant

    hace 6 días

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are looking a Senior Technical Support Engineer who will be responsible for...

  • Technical Consultant Sr

    hace 2 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their...

  • Hpe Aruba Networking Technical Solutions Consultant

    hace 1 semana

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical Solutions Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. **In a typical day as a HPE Aruba Networking Technical Solutions...

  • Hpe Aruba Networking Technical Solutions Consultant

    hace 6 días

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical Solutions Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. **In a typical day as a HPE Aruba Networking Technical Solutions...

  • Hpe Aruba Networking Technical Solutions Consultant

    hace 6 días

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical Solutions Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Job Description**: Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. **In a typical day as a HPE Aruba Networking...