Finop Portal Invoicing Manager

hace 4 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Basic qualifications
- Degree in Finance/Accounting/Business Studies or other related areas
- In depth knowledge of Order to Cash Process
- 8+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- Managerial skills to handle problems and crisis in a confident and decisive manner.
- Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches
- Excellent negotiation, interpersonal, verbal and written communication skills
- Ability to work under pressure and with strict deadlines
- Proficient in Microsoft Excel and Word
- Proven instances in identifying and driving process improvements and operational efficiency projects

Job summary

Summary of Responsibilities
- Be an expert in the collections & portal management processes
- Work as a Single Threaded Leader for onboarding & managing the customer / third party portals
- Work as a Single Threaded Leader for granting user level access to the AR analysts and other stakeholders on the portals
- Should be able to evaluate and determine the portal access requests and action accordingly
- Be an administrator / Master user and manage the rotation of the credentials as per the set Standards / Policies
- Creation and implementation of strategies to increase safety of the customer data while using multiple third-party customer portals
- Contribute to improvements in portal management projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
- Communicate internally or externally to identify issues and propose solutions for long term sustainability of the portal management processes
- Manage internal/ external stakeholders while working on the monthly portal uploads
- Assist in resolving escalated discrepancies to ensure timely and accurate resolution.
- Work with the internal compliance and quality audit teams to ensure the set standards & procedures work as expected
- Collaborating with the Global Finance Operations team and internal business partners.
- Lead and Participate in operational excellence activities
- Post-graduation or a Master’s Degree Accounting/Finance or a related field



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