Partner Success Account Manager

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

**Responsibilities**:
In this role, you will:

- Work with Partners to maximize the return on investment from their purchase of the Advanced Support for Partners (ASfP) service plan
- Manage a portfolio of partners to accelerate cloud consumption and obtain high renewal rates on ASfP
- Assist partners by proactively offering ways to enhance their technical capabilities and increase capacity with the goal of ensuring they are technically enabled to deliver best in class cloud deployments
- Guide Partners to build and optimize their support helpdesk to provide improved support to our collective customers
- Create targeted service delivery plans (SDPs) aimed at optimizing the partners’ business growth across any/all applicable Microsoft Cloud businesses
- Work with partners to remove sales blockers and provide support through deployment and migration scenarios
- Engage to assist with critical support cases by working to secure relevant Microsoft support resources
- Manage related technical and/or executive escalations as needed

**Qualifications**:
Required Qualifications:
Required/Minimum Qualifications
- Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 4+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Engineering, Information Technology, Business, or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Preferred Qualifications:

- Ability to create & execute strategies to grow multi-service cloud capabilities with partners
- Understanding how to engagement with partners through a 1:1 and/or 1:Few approach to drive readiness across pre-sales, services, cloud value prop and business model transformation
- Awareness of the Microsoft Partner Ecosystem and Partner business models/challenges
- Knowledge of Microsoft Cloud products and ability to conduct meaningful cloud partner discussions
- Ability to influence and interact with many organizational levels and stakeholders including C-Level
- Time management, prioritization, and strong follow through skills
- An appetite to network and help others through teamwork
- Organizational skills and capabilities of handling several projects and escalations simultaneously
- A positive attitude and demonstrated ability/desire to be a self-starter and avid learner
- Decision making ability in relatively complex circumstances with uncertainty and pressure
- Demonstrated written and verbal communication skills including presentation skills both remote/virtual
- Proficiency using Microsoft Office products
- Education: Bachelor’s degree required (Business, Computer Science or similar information technology related discipline) or equivalent work experience
- Professional language proficiency in English and Spanish required

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.