Partner Success Specialist

hace 2 semanas

San Rafael, Costa Rica Uber A tiempo completo

**About the Role***

The Partner Success Specialist role is a great opportunity to demonstrate your relationship and portfolio management skills for the assigned territory. This role focuses on post-sales of Medium-to-Big Sized Business, deepening the relationship with our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes. Partner Success Specialists are critical to retaining our highest value accounts, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats

**What you'll do***
- Lead post-deal partner management for a high value and high potential portfolio of restaurant partners
- Own partner relationships to yield tangible metrics outcomes. Achieve revenue growth targets for your partners, upsell new product features and ensure high retention by driving mutual business value
- Be the voice of the customer to internal partners - translate their needs and advocate on their behalf
- Understand the partner landscape and ensure we have strong relationships throughout our restaurant partner organizations
- Conceive, design and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber's internal teams and our restaurant partners
- Set, track and report on performance metrics of restaurant partners, run monthly/quarterly business reviews.

**What you'll need**
- 3+ years professional experience, ideally in a similar commercial function
- You have previous customer-facing experience and have been accountable for achieving business targets or delivering a quota
- Confident in making data-driven decisions and using sound business judgment
- Great project manager who can develop detailed joint business plans with our restaurant partners and consistently deliver above expectations
- Strong executive presence and communication skills (verbal and written)
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Highly autonomous - able to work with mínimal oversight
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners
- Fluency in Spanish and Business English
- SQL: Understanding - Preferred

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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