Senior Incident Problem Solver

hace 1 mes


Alajuela, Alajuela, Costa Rica Splunk A tiempo completo

Splunk is a leading global technology company dedicated to building a safer and more resilient digital world.

We are currently seeking a seasoned professional to join our Global Incident and Escalation team as a Senior Incident Problem Solver. This role requires an individual who can lead and manage the life cycle of problems, collaborating across functions and groups to drive continuous improvement.

As a key member of our team, you will be responsible for managing incident data, identifying trends, and working with cross-functional teams to solve complex problems through our robust Post-Incident Review program.

The ideal candidate will have a strong background in operations, ITIL certification, and excellent communication skills. Experience with Splunk products is a plus, but not required.

This is a senior-level position that offers a competitive salary of $120,000 - $160,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and generous paid time off.

We value diversity, equity, inclusion, and belonging at Splunk, and we encourage applicants from all backgrounds to apply. Qualified candidates will receive consideration without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, sexual orientation, marital status, age, physical or mental disability, medical condition, genetic information, veteran status, or any other protected characteristic.

In this role, you will have the opportunity to work with a talented team of professionals, contribute to the development of our problem management program, and drive continuous improvement across the organization.

Key Responsibilities:

1. Incident Data Management: Manage incident data, identify trends, and analyze root causes to drive process improvements.

2. Problem Solving: Collaborate with cross-functional teams to solve complex problems through our robust Post-Incident Review program.

3. Reporting and Analytics: Develop and maintain reports to track key metrics, including incident volumes, root cause analysis, and preventive measures.

4. Communication: Communicate effectively with stakeholders, including executive leadership, to ensure alignment and drive continuous improvement.

5. Process Improvement: Identify opportunities for process improvement and develop recommendations to enhance our problem management program.



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