Operational Lead

hace 5 días


San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

**Job Summary**

The Senior Manager - Quality Team will be responsible for leading a high-performance team in delivering high-quality services to clients on time, on budget, and in accordance with Refinitiv's standards.

Key Responsibilities:

  • Develop and implement standard methodologies in delivery of services.
  • Lead team and client delivery quality metrics.
  • Build a motivating and innovative environment to secure the best performance of the teams.
  • Ensure people development through mentor, training, and knowledge sharing.
  • Support and feedback on improvement of delivery, systems, and processes.

Requirements:

  • To hold a tertiary degree with at least shown experience.
  • Compliance experience, preferably in an investigation firm or risk management company.
  • Excellent written and verbal communication in English.
  • The ability to work in a highly dynamic, fast-paced, and sophisticated environment.

LSEG Overview

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.



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