Operational Lead
hace 5 días
**Job Summary**
The Senior Manager - Quality Team will be responsible for leading a high-performance team in delivering high-quality services to clients on time, on budget, and in accordance with Refinitiv's standards.
Key Responsibilities:
- Develop and implement standard methodologies in delivery of services.
- Lead team and client delivery quality metrics.
- Build a motivating and innovative environment to secure the best performance of the teams.
- Ensure people development through mentor, training, and knowledge sharing.
- Support and feedback on improvement of delivery, systems, and processes.
Requirements:
- To hold a tertiary degree with at least shown experience.
- Compliance experience, preferably in an investigation firm or risk management company.
- Excellent written and verbal communication in English.
- The ability to work in a highly dynamic, fast-paced, and sophisticated environment.
LSEG Overview
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
-
Operational Excellence Lead
hace 7 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob DescriptionAs an Operational Excellence Lead, you will play a vital role in driving operational efficiency and effectiveness within our Support Delivery organization. You will lead cross-functional teams, developing and implementing strategic initiatives to improve processes, reduce costs, and enhance customer satisfaction.Your responsibilities will...
-
Operational Risk Control Lead
hace 4 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob Description:The Operational Risk Control Lead will be responsible for ensuring that all product, operational, fiduciary, regulatory, and payment system risks are actively identified, monitored, and adequately controlled.Key Responsibilities:Develop and implement risk management strategies to mitigate operational risk losses.Collaborate with...
-
Operational Risk Analyst Lead
hace 5 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob Overview:Citi is seeking an experienced professional to join its Third-Party Management team as an Operational Risk Analyst Lead.In this role, you will be responsible for coordinating enterprise TPM audits and monitoring and oversight for enterprise integrated audits that include TPM controls or requirements for both internal and external third...
-
Operational Risk Lead
hace 7 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the Position: Amazon Support Services Costa Rica Srl - B20 is seeking an experienced Risk Manager to join their team. In this role, you will be responsible for identifying and mitigating risks associated with financial and operational activities.Main Responsibilities:Assessing and mitigating risks associated with financial and operational...
-
Operational Lead
hace 4 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completo**Job Summary**Auxis is looking for an Operational Lead - Customer Experience to oversee the daily operation of our local team of 10+ professionals servicing U.S. based clients.The ideal candidate will have a proven track record of leading teams and driving business results through process improvements and effective communication.Key Responsibilities:Design...
-
Operational Excellence Team Lead
hace 4 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Team Lead will provide support, direction, monitoring, and coaching to the assigned agents in...
-
Operational Control Analyst
hace 3 días
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Operational Control Analyst Job Description**The Operational Control Analyst will support the ICG KYC Post Execution Quality Review Team unit in conducting quality control reviews across Corporate and Investment Bank, Direct Custody & clearing, and Investor services client population.**Responsibilities**Manage remediation projects/initiatives and report on...
-
Operational Efficiency Coordinator
hace 7 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**Our Mission**We are Bosch Service Solutions, dedicated to delivering innovative service solutions for complex business processes and services.**Job Description**We are seeking a talented CIP intern to join our Technology Enabling department. The successful candidate will be responsible for supporting the CIP leader and project managers, contributing to...
-
Operational Control Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Job Role:**The Operational Control Specialist at Citi is responsible for ensuring the effective implementation of operational controls across the organization. This position involves developing and maintaining process improvements, conducting quality assurance reviews, and identifying areas for enhancement.Main Responsibilities:Lead a team responsible for...
-
Operational Risk Analyst III
hace 21 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the Job DescriptionCiti is seeking an Operational Risk Analyst III to join our team. As a key member of our Third Party Risk Management (TPRM) group, you will be responsible for executing third-party risk management activities on behalf of Citi's business stakeholders.Job OverviewThis role requires excellent organizational savviness, problem-solving,...
-
Operational Risk Sr Analyst
hace 3 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Responsibilities**:- Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.- Provides governance and oversight may include (not limited to) technology operational risk, risk for example.- Evaluates the control environment by...
-
Operational Excellence Program Manager
hace 21 horas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoKey Responsibilities- Collaborate with global stakeholders to manage payment services effectively- Identify process and technology improvements that can be leveraged across regions or globally within AP and drive implementation- Define and drive both immediate and long-term solutions for payment escalations/complex payment use cases- Work with regional...
-
Risk Management Lead
hace 59 minutos
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob DescriptionWe are seeking a seasoned Risk Management Lead to spearhead our Global Controllers MCA Transformation efforts. The ideal candidate will possess a strong understanding of CitiRisk and Citi Risk & Control platform, as well as the Operational Risk Policy and MCA procedure.Responsibilities:Lead MCA Transformation activities for Global Controllers,...
-
Operational Risk Analyst Ii
hace 7 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Operational Risk Analyst II is a developing professional role.Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.Identifies policy gaps and formulates policies.Interprets data and makes recommendations.Researches and interprets factual information.Identifies inconsistencies in data or results,...
-
Operational Risk Analyst Ii
hace 7 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Operational Risk Analyst II is a developing professional role.Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.Identifies policy gaps and formulates policies.Interprets data and makes recommendations.Researches and interprets factual information.Identifies inconsistencies in data or results,...
-
Operational Excellence Manager
hace 5 días
San Francisco, Heredia, Costa Rica Aligntech A tiempo completoPosition SummaryWe are seeking an experienced Operational Excellence Manager to join our team. As a key member of our operations team, you will be responsible for driving process improvements, leading cross-functional teams, and ensuring high-quality service delivery.Key Responsibilities:Develop and implement process improvements to enhance efficiency and...
-
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Operational Excellence Team Lead will play a critical role in managing the daily operations of a local team of professionals servicing international clients. The ideal candidate will have strong leadership skills, including the ability to influence others, develop team members, and manage conflict.Main Responsibilities:Manage team...
-
Operational Risk Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Responsibilities**:- Prepares standardized reports and regular updates for management regarding matters being handled including but not limited to collection and review of requested deliverables to ensure completeness and responsiveness of submissions and the timely escalation and resolution of potential issues.Identify process and control improvements.-...
-
Operational Risk Sr Business Analyst
hace 3 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Responsibilities**:- Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.- Provides governance and oversight may include (not limited to) technology operational risk, risk for example.- Evaluates the control environment by...
-
Operational Risk and Control Manager
hace 5 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoThis senior leadership role requires a seasoned professional with expertise in risk management and operational governance. As the TPU Program Governance Senior Lead, you will be responsible for overseeing the global operations process associated with the Mexico Outsourcing Law requirements, leading the global TPU HelpLine team, and defining the TPM training...