Operational Lead

hace 7 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

**Job Summary**

Auxis is looking for an Operational Lead - Customer Experience to oversee the daily operation of our local team of 10+ professionals servicing U.S. based clients.

The ideal candidate will have a proven track record of leading teams and driving business results through process improvements and effective communication.

Key Responsibilities:

  • Design and implement process improvements
  • Manage team workload and reallocate/delegate tasks as necessary
  • Build morale and establish an atmosphere of team camaraderie
  • Conduct weekly team meetings and 1:1 check-ins with team members

**Requirements**

- English - Spanish Language (Oral and writing 90% or higher)

- High School Diploma

- Previous experience leading teams/personnel

- Two years of work-related experience required

**Benefits**

- Health benefits including medical, vision, and dental

- Transportation subsidy

- Asociacion Solidarista

- Training and development programs

- Employee recognition program

- Paid time off and family-paid leave



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