Digital Transformation Leader, Devices Online Experience

hace 2 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

As a Digital Transformation Leader for the Devices Online Experience at Amazon Support Services Costa Rica, you will have the opportunity to lead a team of merchandisers in building and executing marketing campaigns that drive business growth. This role requires strong leadership and technical skills, as well as experience with digital marketing tools and analytical software.

About our team

The Devices Marketing Builders and Automation team (MBA) is the marketing operations Center of Excellence for the Devices Online Experience organization. We are responsible for creating online customer-facing content for our 20 product lines and ensuring the quality of our product detail pages in the US, Mexico, and Canada.

We strive to deliver an exceptional customer experience by executing flawlessly and continuously improving our processes and automation. As a key member of our team, you will be responsible for:

  • Leading a team of merchandisers to build standard onsite campaigns and detail pages for Devices' events, homepage marketing campaigns, new product launches, evergreen campaigns, and other marketing initiatives.
  • Becoming an expert on marketing build tasks to support execution and troubleshoot issues when needed.
  • Serving as the primary point of contact in Costa Rica to manage in-country team logistics, such as setting up time sheets and planning around local holidays, and communicating with management about them as required.
  • Proactively recommending improvements to our standard operating procedures (SOPs) as the team develops expertise in different marketing tasks.
  • Managing work back schedules to ensure all deliverables are met according to timelines and escalating blockers or capacity bottlenecks to management as necessary.
  • Reporting out to the management team on team performance and build metrics.
  • Contributing first-hand experiences during retrospectives and deep dives focused on marketing build processes.
  • Managing team members' performance, including cultivating their strengths and coaching through areas for growth.
  • Being a self-starter with a bias for action and ability to make things happen in a fast-paced, dynamic environment.
  • Having strong verbal and written communication skills across all levels of the organization with demonstrated ability to influence others.
  • Having high attention to detail and ability to manage multiple, competing priorities simultaneously.
  • Enjoying getting hands dirty in day-to-day tasks and working in ambiguous environments.


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