Patient Care Operations Coordinator
hace 2 días
**About Us at Emora Health**
At Emora Health, we provide virtual behavioral therapy for youth in need of care. Our platform matches families with therapists to offer support for various conditions.
Our mission is to deliver more effective and personalized care for every child, teen, and young adult in need. We strive to make a tangible difference in our patients' lives.
**Job Overview**
This role is critical in ensuring that patients receive the necessary care. As an early member of our growing operations team, you will be instrumental in scaling our operations and supporting patient care across the United States.
**Key Responsibilities:**
* Partner closely with our therapists and psychologists to coordinate care seamlessly
* Identify opportunities to enhance patient operations workflows and support the setup of new patient engagement strategies
* Develop scalable processes to improve operational efficiency and implement system and data improvements
* Track and report operational performance using relevant KPIs and conduct deep-dive investigations to understand metric performance
* Work cross-functionally with operations, leadership, and clinical teams* Support the development of new processes to streamline patient onboarding, scheduling, and ongoing care
**Requirements and Qualifications**
**What You Need to Succeed:**
* Excellent written and verbal fluency in English (C2 level certification desired)
* Passionate about supporting patients and their families in providing life-changing behavioral healthcare
* An empathetic communicator who can understand and connect to a broad range of patients and their needs
* Responsive, flexible, and attentive to detail with the ability to manage priorities across multiple patient processes and projects
* Demonstrated strengths in planning, time management, problem solving, and attention to detail
* Ability to work US Eastern Time hours
* Experience with Google Sheets or Excel, with the ability to manipulate data and build reporting, is required
* Past experience working in finance, operations, or at a high-growth company is preferred but not required*
**Benefits of Joining Emora Health**
We offer a competitive salary, opportunity for career growth, diverse and international team devoted to Emora Health's mission, and a chance to make a tangible difference in our patients' lives.
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