Provider Services Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

Job Summary

The Straumann Group is seeking an experienced Customer Service Supervisor to join our team. As a key member of our provider services team, you will be responsible for leading and managing a team of specialists, ensuring exceptional customer experience, and driving business growth.

About Us

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for use in esthetic dentistry, tooth replacement, and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, question the status quo, drive change, stay ahead of the competition, and deliver innovation based on evidence.

Key Responsibilities

  • Lead and manage up to 8 Provider Services Specialists
  • Monitor and improve Key Performance Indicators (KPIs) on a team and individual level
  • Handle escalated cycles from team leaders when needed
  • Oversee the training of team members and provide additional training based on performance audit results
  • Ensure accuracy and timeliness with all project management tools
  • Create content and development materials for team meetings and updates
  • Manage CRM tool processes that drive day-to-day support channel efficiencies
  • Conduct daily back-up monitoring of call, ticket, and chat inflow
  • Approve and update timecards and attendance logs
  • Assign and manage project targets
  • Oversee, edit, and update the Internal Help Center as needed
  • Create programs to increase production, morale, and knowledge of the group
  • Work collaboratively cross-team and across all departments to ensure a world-class provider experience

What We Offer

  • Full-time employment opportunity
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to work with a global leader in the dental industry
  • A dynamic and supportive work environment


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Job Description:**Sgf Global is seeking a skilled Cloud Services Provider Sales Lead to join our team in the NORAM region.The successful candidate will be responsible for driving YoY revenue growth by executing targeted sales campaigns, managing the sales process, and collaborating with cross-functional teams.**Responsibilities:**Execute sales campaigns to...


  • San Francisco, Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

    About the CompanyAmazon Web Services (AWS) is a leading provider of cloud computing services worldwide.We offer a wide range of services including compute, storage, database, analytics, machine learning, and more.Our goal is to provide a highly secure, scalable, and flexible platform for businesses to build and deploy applications.As a Technical Alliance...


  • San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

    About Pts Consulting ServicesWe are a dynamic company that takes pride in partnering with our customers to deliver holistic solutions around Process, Technology, and Services. Our global presence allows us to offer tailored services to Fortune 500 clients across diverse industries.At Pts Consulting Services, we value our clients and employees through a...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers**Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change,...

  • IT Project Manager Lead

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    Company OverviewWe are a leading technology services provider seeking an experienced IT project manager to oversee complex system projects and programs. The ideal candidate will have a proven track record of managing high-profile projects and teams.Job DescriptionThe IT Project Manager will be responsible for assembling project teams, identifying necessary...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Job Description:Company OverviewHewlett Packard Enterprise is a leading provider of innovative IT services and solutions. Our company is committed to delivering exceptional value to our customers through strategic partnerships and supply chain optimization.Job SummaryWe are seeking a highly skilled Procurement Manager to join our team as a Strategic...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Job Overview:**Sgf Global is seeking a highly motivated and results-driven Senior Sales Development Manager to lead our Cloud Services Provider sales efforts in the NORAM region.The ideal candidate will be responsible for executing targeted sales campaigns, managing the end-to-end sales process, and collaborating with cross-functional teams to drive YoY...


  • San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    We are a leading provider of IT services, consulting & business solutions. As an Agile Project Manager, you will be responsible for ensuring our projects are delivered on time, within budget, and to the required quality standard.Key Responsibilities:Manage project scope and timelineCoordinate sprints, retrospective meetings, and daily stand-upsDevelop and...


  • San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo

    Job SummaryThe Culinary Services Manager is responsible for overseeing the preparation and presentation of food and beverages in our hotel's restaurants and bars. This role requires a strong focus on quality, safety, and customer satisfaction.Main ResponsibilitiesDevelop and implement menus to meet customer preferences and dietary requirementsSupervise and...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is looking for a highly skilled HR Support Services Manager to join our team. In this role, you will be responsible for providing comprehensive HR support services to various departments across the organization.Key Responsibilities:Provide expert guidance on HR-related matters, including recruitment, benefits, and employee relations.Develop and...

  • Capacity Manager

    hace 7 días


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the RoleWe are seeking an experienced Capacity Manager to join our FRSS Pit Crew team. The successful candidate will partner with Regional Process Leads and functional managers to drive optimal capacity allocation of the Pit Crew team.Key Responsibilities:Serve as direct manager for a team of FRSS analysts, overseeing recruitment, talent management,...


  • San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completo

    About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.We are part of the NTT family of companies, a partner to 85% of the Fortune 100.Job DescriptionThe Product Owner leads...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis is a leading business process outsourcing provider that supports large healthcare services companies. Our team is responsible for providing critical support to these organizations, ensuring the smooth operation of their businesses.We are currently looking for a Data Entry Clerk to join our team. In this role, you will be responsible for updating...

  • Project Manager Itil

    hace 4 días


    San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completo

    **Req ID**: 228478We are currently seeking a Project Manager ITIL to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).- 5-7 Years' Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards- Run Daily Cadence with Key Stakeholders for updates/progress on...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Purchasing and AP Compliance ManagerWe are seeking a highly skilled Purchasing and AP Compliance Manager to join our Global Business Services team at Amazon Support Services Costa Rica Srl. This is an excellent opportunity for someone who wants to utilize their expertise in finance and accounting to drive business growth and success.The successful candidate...

  • Quality Assurance Manager

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

    **Job ID**:**JDPTS1018**:Posted on: 2021-09-20 1**Status**:Active**About Us**:We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services.PTS Consulting Services has grown a lot over the past few years, expanding our reach and...


  • San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completo

    About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


  • San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    We're seeking a highly skilled Agile Project Manager to join our team. As a key member of our IT services department, you will be responsible for delivering high-quality projects on time, within budget, and to the required standard.Your Key Responsibilities:Define and manage project scope and timelinesCoordinate Agile project activities, including sprint...


  • San Francisco, Heredia, Costa Rica Amazon Web Services Costa Rica Sociedad De Responsabilidad Limitada A tiempo completo

    Would you like to be part of a team focused on increasing the adoption of Amazon Web Services and help Public Sector Organizations on their cloud journey?Are you located in Costa Rica or Puerto Rico?Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider for Public Sector customers...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers**Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change,...