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We're passionate about delivering cutting-edge security solutions to our customers. At Zscaler, we believe in empowering our employees to take ownership of their work and contribute to the company's success. As a Sr Product Support Engineer, you'll play a critical role in ensuring our customers receive the best possible support and services.
Your primary responsibility will be to provide technical support to customers and partners, working closely with internal teams to resolve complex issues. You'll also be responsible for escalating critical issues to senior engineers and collaborating with cross-functional teams to implement new features and enhancements.
To succeed in this role, you'll need strong technical skills, including expertise in cloud security solutions, networking, and security products. Excellent communication and problem-solving skills are essential, as well as the ability to work in a fast-paced environment and collaborate effectively with colleagues.
You'll be a key contributor to our team, working closely with senior engineers, sales teams, and other stakeholders to deliver exceptional results. We're looking for someone who is passionate about delivering high-quality support and services, and who thrives in a collaborative and dynamic environment.
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