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Security Compliance Expert
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About Splunk
Splunk Old (Read Only) is a company dedicated to making machine data accessible, usable, and valuable to everyone. We strive to deliver the best possible experience for our customers while pursuing a disruptive new vision.
We are committed to the success of our customers and believe that building trust through our products and services is essential to achieving our mission.
About The Role
Splunk is seeking a Customer Trust Analyst to join our Global Security team and play a key role in growing our Customer Trust program.
As a Customer Trust Analyst, you will be responsible for supporting customer security due diligence and assessment activities, including facilitating customer security assessments, responding to customer security inquiries, and participating in customer meetings and calls to demonstrate Splunk security control alignment with customer security expectations, applicable industry standards, and regulations.
If you have a strong understanding of information security and are passionate about building, sustaining, and growing trust with our customers, then this role is for you.
Responsibilities
- Support the Field Sales, Sales Engineer, and Customer Success teams in addressing customer inquiries, questionnaires, and other requests regarding Splunk's information security program and security controls.
- Represent Splunk's information security program in security conversations with current and prospective customers.
- Facilitate customer security assessments, pre-sales.
- Provide accurate information about Splunk's information security program to customers, demonstrating how our security measures align with their security expectations and contractual commitments.
- Manage feedback and observations from customer security assessments, and engage with stakeholders where appropriate to determine applicable actions and monitor resolution.
- Contribute to developing customer-facing documentation that represents Splunk's information security program and controls.
- Provide security expertise in an advisory role to Legal teams in the contract-negotiation process to ensure that contract terms accurately reflect Splunk's cyber security capabilities.
- Drive process improvement and automation initiatives to continuously mature the service to more effectively support Sales in shortening the sales cycle and meeting customer expectations.
Requirements
- 5+ years of applicable work experience in Information Security or Compliance with a Bachelor's degree, or 3+ years with a Master's degree.
- Functional knowledge of cyber security principles, concepts, technologies, and security compliance frameworks (e.g., ISO 27001, ISO 27018, SOC 1 / SSAE 18, SOC 2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG).
