Compliance Enforcement Specialist

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Us

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Amazon Support Services Costa Rica Srl is committed to ensuring a safe and compliant shopping experience for its customers. As an Associate Escalations Risk Manager, you will play a critical role in achieving this goal.

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Job Description

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Develop and enact systemic escalation pathways within RISC for seller investigations and disputes. Identify and drive opportunities to automate or refine investigation processes. Build reporting mechanisms for case management. Investigate and resolve escalated requests within set SLAs while meeting quality parameters. Communicate with core internal and external stakeholders on the status of investigations. Surface risks, defects, or corrective measures with leaders to drive continuous improvement of the seller account enforcement framework.

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Required Skills

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A Bachelor's degree and 2+ years of experience in program or risk management are required. A background in regulatory and seller compliance is also necessary.

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Work Environment

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San Jose, Costa Rica



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