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Remote Administrative Support Specialist

hace 3 semanas

San José, San José, Costa Rica Valuable Recruitment A tiempo completo

About Valuable Recruitment:

We are a global marketing research and consultancy company, focused on helping Facebook Advertisers succeed in their online endeavors.

Our team operates remotely from diverse locations worldwide, embracing flexibility while driving business growth.

About This Role:

We seek experienced Virtual Assistants to manage our customer interactions and guarantee exceptional customer satisfaction.

The primary objective of this position is to promptly address customer inquiries and concerns via Slack or ClickUp, ensuring timely resolutions.

In addition, you will provide administrative support to the team and tackle other tasks with minimal supervision.

This is a full-time, remote position.

Essential Responsibilities:

  • Serve as the initial point of contact for customers
  • Respond to customer inquiries and concerns
  • Craft solutions to resolve customer complaints or issues
  • Coordinate communication through Slack or ClickUp
  • Support the team with administrative duties
  • Maintain and organize customer databases
  • Ensure confidentiality regarding customer and employer information
  • Oversee filing systems, record updates, and document organization

Necessary Qualifications:

  • Previous experience as a virtual assistant or similar role
  • Familiarity with technology
  • Experience with ClickUp and/or Slack
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Experience with Google Docs, cloud services, and other technology tools
  • Able to multitask effectively
  • Exemplary time management skills
  • Independent worker who can operate without direct supervision
  • Excellent verbal and written communication skills
  • Fluent written English
  • Exceptional interpersonal and customer service skills

This is an incredible chance to collaborate with an international marketing-driven team and partner with global businesses.