People Services
hace 4 días
At Moody's, we are looking for a People Services & Solutions Americas Hub Representative to provide exceptional customer experience for our employees in the Americas. This role will be the initial owner and resolution provider for basic employee inquiries raised through ServiceNow.
The ideal candidate will have a strong understanding of end-to-end user experience for HR processes and be able to use existing procedures to solve routine or standard problems. They will also have excellent oral, written, and interpersonal communication skills in English and be able to work collaboratively in a fast-paced environment.
Key responsibilities include leveraging knowledgebase to provide consistent and attentive customer service to employees, receiving and resolving inbound inquiries, and providing guidance on basic inquires across all areas of the employee lifecycle. Additionally, the candidate will collect, compile, and analyze HR data, metrics, and statistics, and support operational work across the Moody's People Team.
The successful candidate will have a bachelor's degree or equivalent, 1-2 years of experience in Human Resources, Customer Service, or a related field, and strong problem-solving skills. They will also have the ability to work within a team-oriented demeanor, prioritize tasks, and thrive in a fast-paced environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about building effective HR processes and delivering exceptional user experiences, please apply for this exciting opportunity.
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