Customer Support Specialist
hace 2 días
About the Role
We are seeking a skilled Customer Support Specialist to join our team at Emerson Process Management. As a key member of our customer-facing support team, you will be responsible for providing exceptional service to our customers by resolving RMA and Advanced Warranty Order issues.
Key Responsibilities
- Support Flow Repair Departments and Sales Order Administrators by verifying model accuracy and entering/administering RMAs and AR orders.
- Review customer specifications and offer alternative solutions when required.
- Directly provide customers with an evaluation of RMA based on the RMA evaluation report with support from Technical Support staff when needed.
- Review Commercial terms and conditions to ensure compliance with prior agreements and established guidelines.
- Process RMA Credit pre-work and review orders for technical conformance.
- Perform accurate and timely Advance Warranty Replacement order entry into the Oracle system.
Requirements
- Advanced student or bachelor's degree in Business Administration.
- Minimum 6 months of work experience in a customer-facing role.
- Fluent English (verbal and written) / minimum B2.
- Excellent communication skills.
- Strong customer service orientation and ability to respond quickly.
- Adaptive person and understanding of systems and processes.
- High commitment, proactiveness, and teamwork orientation.
- High attention to detail.
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