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Business Process Improvement Leader

hace 1 semana


San José, San José, Costa Rica Smith+Nephew A tiempo completo

Job Summary

The Regional Process Owner OTC U.S is responsible for driving standardization and simplification in the business process, improving end-to-end performance and quality of Smith+Nephew's OTC, particularly Invoice to Cash Process.

Main Responsibilities:

  • Drive improvement projects aligned with key stakeholders
  • Oversight of quality and training related resources and programmes
  • Leadership of improvement programmes in the AR field, aligned with the Smith and Nephew OTC Excellence programme
  • Assess internal and external best practices
  • Create tools and methods to continuously improve quality, efficiency and customer experience

Requirements:

  • Bachelor's degree in Business or Finance-related curriculum strongly preferred
  • 10 + years of similar customer experience in Accounts Receivable
  • Supervisory experience required
  • Advanced project management capabilities