Hewlett Packard Enterprise Network Solutions Expert

hace 2 días


San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

HPE Aruba Networking Technical Consultant

This role is designated as 'Edge', working primarily outside of HPE offices. Aruba is redefining the IT Edge by creating new customer experiences through intelligent spaces and digital workspaces.

We are seeking a Senior Technical Support Engineer to help customers resolve complex technical issues. The ideal candidate will work closely with our Engineering team, focusing on troubleshooting complex networking problems.

Responsibilities:

  • Collaborate with customers to diagnose and resolve hardware and software issues
  • Replicate customer environments and network problems to provide effective solutions
  • Document issues and work with engineering to provide fixes
  • Provide technical expertise and guidance during testing
  • Manage critical customer issues and facilitate communication between customers, sales, and engineering

Requirements:

  • Experience in routing protocols such as OSPF and BGP
  • Knowledge of networking, packet flow, and TCP session establishment
  • Experience configuring and troubleshooting VRRP and VRF deployments
  • Experience troubleshooting bandwidth, latency, and loss network performance issues
  • Proficiency in reading and understanding packet captures with tools like tcpdump and/or Wireshark

Preferred Skills:

  • Solid understanding of WLAN and Security protocols for LAN/WLAN
  • Solid understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC, and Firewalls
  • Knowledge/understanding of SaaS, IaaS (AWS, vCHS, Azure), virtualization, and hypervisors including VMware vSphere, MS HyperV

Additional Requirements:

  • Advanced English level
  • Portuguese is a plus
  • 2-3 years' work experience in Networking support

Work Environment:

M-F 8 am to 5 pm

Hewlett Packard Enterprise is committed to diversity and building a team that represents various backgrounds, perspectives, and skills. We do not discriminate and make decisions based on qualifications, merit, and business need.



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