Hospitality Service Manager

hace 6 días


San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

About Us

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Marriott International, Inc is a leading hospitality company with a rich history of delivering exceptional customer experiences. Our team of dedicated professionals is passionate about providing warm, personalized service that makes every guest feel welcome and valued.

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Your Role

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As a Customer Experience Ambassador at our Costa Rica location, you will play a key role in ensuring the smooth operation of our customer experience operations. You will be responsible for scheduling appointments, managing reservations, and providing exceptional customer service to our guests.

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Key Responsibilities

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  • Deliver exceptional customer service to our guests, responding to their needs and concerns in a timely and professional manner.\
  • Schedule services for individuals and groups using our reservations software system.\
  • Manage reservations, updating the reservations/cancellations list throughout the day and informing providers of last-minute changes.\
  • Provide general spa orientation upon arrival, confirming first and last name and checking in guests for appointments.\
  • Promote and sell spa/salon services, processing guest payments and obtaining payment authorization as needed.\
  • Assist management in training, scheduling, counseling, motivating, and coaching employees, developing and maintaining positive working relationships with others.\
  • Follow all company policies and procedures, welcoming and acknowledging all guests according to company standards.\
  • Anticipate and address guests' service needs, complying with quality assurance expectations and standards.\
  • Stand, sit, or walk for an extended period of time, moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.\
  • Perform other reasonable job duties as requested by Supervisors.\
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About Marriott International, Inc

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We believe in treating our associates with the same level of care and respect that we expect from them. That's why we offer competitive compensation packages, opportunities for career growth and development, and a supportive and inclusive work environment.



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