Accounts Receivable Team Lead

hace 7 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Company Overview

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Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.

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The Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.

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Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.

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Job Description

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The role will align with Sales, Stakeholders, Controlling and other functional teams to determine financial results by collecting operational data/reports.

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This includes analysis and reconciliation of transactions, while performing oversight of all processes starting from customer inquiry and billing.

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The Bill to Cash Processing team serves clients and organizations by assisting them in working capital optimization, providing real-time visibility and end-to-end revenue and cash flow management.

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Key Responsibilities

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- Guide employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines for Bill to cash operations.

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- Manage and respond to escalated issues within the process from Global and Regional Accounting organizations and Business Units.

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- Drive Process improvement by identifying areas where technical solutions and automation would improve business performance and standardization of processes.

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- Collaborate with Seniors and Supervisor to define and monitor metrics / KPIs (SLA, automation, QA) that could prevent and or quickly resolve problems previously found.

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- Connect with partners by solving issues, providing mentorship, and promoting a customer-focused culture.

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- Evaluate big data to find and resolve technical problems that could prevent recovery of Bosch's Account Receivables.

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Qualifications

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- Advanced student in accounting or a related field (Accounting, Business Administration, Economy, Industrial Engineering).

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- Strong computer skills including MS Office (Excel) and Adobe Reader.

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- Analytic, communicative, problem-solving as well as negotiation skills.

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- Knowledge of accounts receivable processes including account reconciliation, EDI transmissions, portals management.

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- Escalations management experience.

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- Minimum of 4/ 5 years in an accounts receivable role.

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- Experience in a business service center is a must.

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- English level C1.

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- Power BI Medium Level is a plus.

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- Project management is a plus.

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- Lean Sigma knowledge preferred.

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Additional Information



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