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Business Operations Specialist
hace 2 meses
As a key member of the Deal Desk team at Databricks, you will play a critical role in supporting Account Executives and Sales leaders throughout the deal quoting process. Your expertise will be essential in ensuring the accuracy and efficiency of quote structuring, approval processes, and deal signature.
You will serve as the business liaison between the Sales Team and cross-functional teams, including Legal, Orders Management, and Finance. Your ability to partner with Sales on a large portfolio of deals will be crucial in driving an accurate and efficient quoting process.
The Impact You Will Have:
- Guide Sales across a large portfolio of deals on structuring quotes, from creation to signature.
- Expedite the proposal and approval of offers for standard deals in CPQ by working with Account Executives and Sales Managers.
- Conduct deal validations to review completeness, accuracy, and data integrity across systems of opportunities, quotes, and order forms of closed deals.
- Collaborate with internal stakeholders to ensure deals comply with internal processes.
- Help drive projects and initiatives focused on improving productivity and simplifying processes to scale the Quoting operation as Databricks grows in customers, products, and contractual complexity.
- Take ownership of cases opened by sales and resolve their issues or provide necessary support to enable successful quoting and escalate appropriately as needed.
- Enable sales to use CPQ effectively, articulate system functionality, and troubleshoot common questions.
What We Look For:
- 5-10 or more years of deep experience in a similar Quoting Operations, Deal Desk, Sales Operations, or Contract Operations/Management role.
- Understanding of software and services licensing, including common terminology and contractual workflows.
- Proficient in using CPQ tools.
- Experience with picking up new technology and processes and ensuring the broader team is enabled.
- Proven track record of not just executing an existing quoting/deal process but actively contributing to scaling the process.
- Improving SLAs and turn-around-times by enhancing the process.
- Contributing to systematic automation of repeatable tasks.
- Bachelor's degree in Business or related degree.
