Multilingual Customer Service Representative
hace 4 semanas
TreviPay is a global B2B payments and invoicing network that provides choice and convenience to buyers, opens new markets, and automates accounts receivables.
Job DescriptionWe are seeking a highly skilled and motivated Trilingual Customer Support Representative to join our team. As a key member of our customer success team, you will be responsible for providing exceptional customer service and support to our clients and merchants.
Key Responsibilities- Provide timely, accurate, and comprehensive responses to common questions and issues regarding supported programs, systems, processes, and procedures.
- De-escalate challenging customer situations and provide sound judgment to route escalated requests and unresolved issues to the appropriate team members.
- Collaborate with other team members or leadership to improve processes, procedures, new implementations, and subsequent training and documentation.
- Proactively contact customers and merchants to address issues, such as rejections, disputes, authorizations, technical needs, and potential account issues.
- Complete assigned learning before the due date and actively participate in learning sessions.
- Minimum two years of customer support experience with heavy inbound call volume.
- Trilingual - Fluent Spanish, English, and French (Written and Verbal).
- Ability to skillfully manage challenging customer situations and provide exceptional customer service.
- Proficient with Outlook, Word, and Excel.
- Ability to work in a team and independent environment.
- Professional written and verbal communication skills.
- Competitive salary with a comprehensive benefits package starting day one.
- Remote working options with flexible work arrangements.
- Opportunities for career development and growth.
- A fun and supportive work environment that promotes creative thinking and a positive attitude.
- Ingenuity: We take pride in our ability to actively listen to understand and support the distinct viewpoints of employees, customers, and our communities across the globe.
- Empathy: We give our employees the autonomy to make decisions, all for the collective success of our business and the business of our customers.
- Tenacity: We are committed to our customers' success and give our employees the freedom to make decisions that drive our business forward.
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