Technical Support Expert

hace 1 semana


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

Overview:

We're seeking a customer-oriented Dynamics Tech Support Engineer to work on behalf of our client to resolve complex customer cases.

You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.

This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.

Driving Exceptional Outcomes with Purpose-Built Solutions

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.

We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.

Our agile, relationship-based support helps the largest, most innovative enterprises thrive.

If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for.

Join us and grow your IT career with our expertise-driven approach.

Tek Experts is part of TeKnowledge - where innovation meets purpose.

We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

Key Responsibilities:

- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.

- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

- Mentor junior support engineers as needed or requested by management.

Qualifications:

- Proficiency in English (85% minimum)

- At least 6 months of experience in Customer and/or tech support within a fast-paced environment.

- Understanding of: Data bases query/SQL,
Basic Cloud Knowledge (Virtual Machines)
Network basic connectivity.
Active Directory Knowledge (Highly desired)



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