IT Team Supervisor

hace 3 días


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo
About Us

Thermo Fisher Scientific is a leading company in the scientific community, providing innovative solutions to help customers find cures for cancer, protect the environment, and ensure food safety.

About the Role

We are seeking an experienced IT Team Supervisor to join our team. This role will involve supervising and managing a team of remote IT support specialists, providing guidance, training, professional development, and support as needed.

Key Responsibilities
  • Supervise and manage a team of remote IT support specialists, providing guidance, training, professional development, and support as needed.
  • Ensure that all IT issues reported by clients are resolved in a timely and effective manner.
  • Monitor and track the progress of IT issues reported by clients and ensure that they are raised to the appropriate level of support when necessary.
  • Develop and implement strategies to improve the quality and efficiency of IT support provided by the team.
  • Collaborate with other teams to ensure IT support aligns with the organization's overall objectives and priorities.
Requirements
  • Strong knowledge of IT systems, software, and hardware, including troubleshooting and problem solving.
  • Excellent communication and interpersonal skills, with the ability to work effectively with a remote team.
  • Strong leadership and management skills, with the ability to empower and guide team members.
  • Ability to prioritize and handle multiple tasks and projects effectively.
Preferred Qualifications
  • Experience working in a remote or virtual team environment.
  • Expertise with Service Now or comparable service management software.
  • Experience developing reports on team and process performance, including analysis and recommendations.
  • Relevant certifications, such as ITIL, CompTIA A+, CCNA, Power Bi DA-100, or Microsoft Certified Systems Engineer (MCSE).
Estimated Salary

$120,000 - $150,000 per year, depending on experience.



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