Operations Accounting Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Operations Accounting Specialist is a key role within Citi's Financial Operations team. This position is responsible for ensuring the accuracy and efficiency of financial processes, including procure to pay and accounts payable.

Key Responsibilities:

• Perform daily activities, including workload distribution, escalations, reports, and metrics, in support of the manager.

• Provide exceptional customer service, responding to user inquiries and resolving issues in a timely and professional manner.

• Serve as the point of contact for teammates, GPO/Transformation Leader, leadership, and customers, providing guidance and support on procure to pay processes.

• Identify opportunities for process improvement, implementing changes that simplify, automate, and enhance the customer experience.

• Collaborate with stakeholders to resolve invoice/PO match holds and interact with business and accounts payable teams.

• Manage approval of procure to pay processes and ensure correct invoice processing for payment of prompt-pay according to business needs.

• Provide policy and procurement process guidance to users, ensuring compliance with Citi's operating principles.

• Develop and deliver training programs to support the rollout of new systems and processes.

Requirements:

• Advanced English language skills

• Bachelor's degree in Finance, Business Administration, or Accounting

• 4+ years of operational experience in a Shared Services environment

• Global/Regional networking experience

• P2P E2E (Procure to Pay) Oracle experience

• Process improvement skills

• Leadership skills

• Excellent personal communication and stakeholder management skills

• Ability to easily and clearly communicate with senior management

• Adaptability and flexibility

• Attention to detail

• Strong analytical skills

• Team working skills

• Ability to multitask

• Good prioritization skills and time management

• Working knowledge of MS Office

• Advanced accounting knowledge

• Top customer service skills



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