Collections Process Optimization Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

At Equifax, we're looking for a skilled professional to fill the role of Collections Process Optimization Specialist. This position plays a crucial part in ensuring the efficiency and effectiveness of our collections team. The ideal candidate will have experience working in collections B2B and possess strong analytical and problem-solving skills.

In this role, you'll be responsible for managing collections tasks not directly related to direct collections activities, including account suspensions, cancellations, write-offs, clearing on-account credit balances, issues related to invoice uploads and purchase orders, and maintaining contact and other system data. You'll follow standard operating procedures (SOP) to ensure that work gets completed on a uniform and timely basis.

We're looking for a self-motivated individual who can identify and participate in process improvement opportunities to enhance the overall efficiency of the collections team. Your ability to work closely with billing, sales, and other departments to resolve operations-related issues that impact the collections team will be essential.

What We Need

  • 3 to 5 years of experience working in Collections B2B
  • English fluency required B2/C1 with good English written and oral communication skills
  • 90% knowledge of Excel skills


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