Operations Supervisor

hace 6 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo
Job Description

The Customer Service Supervisor is responsible for leading a team of customer service representatives in delivering exceptional customer experiences. This includes:

  • Coaching and mentoring team members to improve their skills and performance.
  • Establishing and maintaining effective staff retention and team-building protocols.
  • Providing feedback to staff to improve work performance and customer satisfaction.
  • Monitoring staff activities and performance, and addressing performance issues through training, supervision, and process improvement initiatives.
Skills and Qualifications

To succeed in this role, you will need:

  • 3 years of experience as a Customer Services Supervisor.
  • English - Spanish Language proficiency (Oral and writing 90 % or higher), C1 or above.
  • A strong background in customer service, preferably in a 24x7x365 operation.
  • Excellent communication and interpersonal skills.

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