Compliance Operations Supervisor

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo
About the Role

We are seeking a highly experienced and skilled Compliance Operations Supervisor to join our team at Citi. This is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team.

The successful candidate will be responsible for managing and leading KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment. This will involve working closely with the Compliance department and senior management within business units supported.

This role requires strong analytical and communication skills, with the ability to articulate complex problems and solutions through crisp and clear messaging. The ideal candidate will have 5-8 years of experience in internal control functions within the U.S., particularly in AML/KYC, Operational Risk, legal or other control-related function in the financial services industry.

In addition to these qualifications, the candidate must have strong interpersonal & communication skills for managed groups, people, stakeholders, and Senior Management, both verbally and written (Advanced Spanish & English). They should also be comfortable navigating complex, highly matrixed organizations.

The successful candidate will also be responsible for performing quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized. Additionally, they will maintain 'Book of Work' for new system releases and enhancements to existing infrastructure.

This role requires a Bachelor's degree/University degree or equivalent experience, as well as Certified in Anti-Money Laundering (plus).

  • Develop and manage a dedicated internal Know Your Client (KYC) program at Citi
  • Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
  • Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
  • Provide people management and development responsibilities and ensure team service level standards are met

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