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KYC Program Supervisor

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Responsibilities

The KYC Operations Supervisor will be responsible for the following key areas:

- Team Leadership: Provide people management and development responsibilities and ensure team service level standards are met.

- Process Management: Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment.

- Client Onboarding: Oversee new client onboarding and implement process enhancements to improve client onboarding experience.

- MIS Reporting: Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program.

- Quality Assurance: Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized.