Consulting Operations Lead

hace 5 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Introduction

Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk. As a Workforce Management Professional, you'll play a critical role in ensuring the efficient management of our workforce.

Your Role and Responsibilities

Your responsibilities will include:

  • Minimizing bench and monitoring staff availability
  • Facilitating bench management calls with consultants and service area leaders
  • Validating assigned new hires are fully registered in a timely manner
  • Creating and maintaining demand data quality as demand moves thru fulfillment process
  • Working closely with consultants to understand their skill sets and career goals
  • Minimizing hours leakage, parked hours to billable and chargeable hours
  • Managing data quality including hours plan, available date, JR/S
  • Ensuring timely and accurate available dates, roll-off and assignment data

Required Technical and Professional Expertise

To be successful in this role, you'll need:

  • A strong attention to detail and follow through skills
  • Advanced Excel functional knowledge
  • Experience maintaining and organizing data, using Pivot Tables, V Look Ups and Macros
  • Strong communication skills (both written and verbal; ability to communicate at Executive level; ability to lead meetings with broad audience from all levels)
  • Negotiation skills and stakeholder management; strong relationship management skills
  • Able to multi-task and handle multiple priorities
  • Ability to review and vet resumes for basic requirements; strong understanding of written English language


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