Real Estate Team Lead
hace 7 días
Realty Simplified Llc is expanding its Texas-based real estate company and seeking a highly motivated Team Leader to join our call center team. As a quick learner, you will be instrumental in helping us grow and nurture our sales team.
This role requires a big picture thinker who is strategic in customer acquisition and retention. To succeed, you will need a track record of increasing sales, cold calling expertise, strong client nurturing skills, great multi-tasking abilities, and the drive to succeed.
Responsibilities:
- Troubleshoot agents' questions, guide them through difficult calls or issues
- Implement an aggressive and organized approach to Performance Management with the ability to consistently follow through with action plans
- Mentor, train, and develop agents for career progression, performance improvement, and recognition purposes
- Process weekly sales leads reports for submission, evaluate performance with key metrics
- Manage day-to-day operations of the Sales Team, including monitoring calls
- BUILDING AND DELIVERING PRODUCTIVITY PLANS BY REVIEWING WORK FORECASTS, DETERMINING PRODUCTIVITY REQUIREMENTS
- PUSH SALES PERFORMANCE WITH STRATEGIC COACHING AND LEADERSHIP
- DEFINE AND MEET KPIs AND DRIVING CONTINUOUS IMPROVEMENT
- Present and explain team's performance to management
Qualifications:
- 3-5 years of work experience as a Team Leader or higher position focusing on Sales / Call Center
- An eye for efficiency and experience identifying and implementing large-scale process improvement initiatives using data-driven techniques
- Ability to manage time and deadlines, as well as adapt to ever-changing priorities of the business
- Experience handling remote teams
- Excellent report and analytic skills
- Ability to offer strategic advice and recommendations that drive results
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