Endpoint Infrastructure Specialist

hace 4 días

San José, San José, Costa Rica Emerson A tiempo completo

Overview:

The Endpoint Operations Administrator role plays a crucial part in Emerson's IT Infrastructure, supporting the globally managed Endpoint environment across all Emerson locations. This operational position is key to expanding the endpoint strategy and enhancing the security posture.

Main Operational Responsibilities:

  • Management and deployments of the globally installed equipment base.
  • Resolution of operational Incidents, fulfillment of customer Requests, and performance of approved Changes and maintenance on the endpoint assets in a follow-the-sun model.
  • Assistance with provisioning, project, and acquisition teams in deploying associated services to new and existing Emerson locations.

Key Responsibilities:

  • Provide Global Endpoint Services operational support for imaging, configuration of supporting servers, and maintenance of the Emerson software baseline up to date on all PC endpoints as defined by the Service Owners.
  • Enterprise-scope patching for PC Endpoints aligned to Enterprise Security policies.
  • Execution of Emerson-wide or specific scope software deployment projects.
  • Enterprise-wide operational support for Print service as defined by Service Owners.
  • Creation, deployment, and maintenance of Software packages for usage at Enterprise level using the existing framework.
  • Creation and maintenance of up-to-date required Endpoints Operations procedures and documentation.
  • Preparation and submission of Root Cause Analysis reports for Severity 1 and 2 Incidents.
  • Adherence to SLAs through a strong focus on automation and service improvement, working together with USS (Local IT), Endpoint Design & Transition, Service Provisioning, and others as required.
  • Collaboration and active feedback to Endpoint Design and Management to develop and improve supported solutions and designs.
  • Caching of USS (local IT), new members of the team, and interns on Endpoints Operations team activities as needed.

Requirements:

  • Education to degree level or equivalent, but experience may be considered in lieu of formal education.
  • Minimum 3-5 years' experience in a Desk Side Support (which also includes IT users support) or an Operation function role, preferably in a large Enterprise environment.
  • ITIL certification or equivalent awareness is beneficial.
  • Language knowledge: must be fluent in business English (speaking / writing), other languages especially Romanian, Tagalog, and Spanish are an advantage.
  • PC Hardware and software knowledge.
  • Microsoft Windows (Server/Client) and Office administration skills.
  • Scripting skills (PowerShell, VBS) knowledge.
  • Experience with service desk ticketing systems.
  • Microsoft Endpoint Configuration manager & Intune knowledge is a plus.
  • Effective communicator.
  • Excellent verbal and written communication skills.
  • Willingness to travel for short periods of time.
  • Strong analytical capabilities and demonstrated problem-solving skills.
  • Flexible attitude towards working hours.

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