Senior Business Solutions Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Overview:

We are seeking a highly skilled Senior Business Solutions Specialist to join our Experian team. In this role, you will be responsible for driving detailed conversations on product functionality and integration as well as developing conceptual models, solution proposals and other documentation as required for platform solutions in support of a customer's smooth transition from sales, through implementation.

About the Role:

As a Senior Business Solutions Specialist, you will work closely with Product Management, and Sales during the acquisition phase of new customers as member Client Services organization within Experian Partner Solutions to add value by solving business problems with an agile mindset.

Key Responsibilities:

  • Become a functional expert in EPS platform features & capabilities
  • Gather, analyze, document, and validate requirements by conducting interviews, observation sessions, and workflow process analysis
  • Be a leader of continuous improvement, define improvements to business processes, seek new approaches to business problems utilizing existing tools/products and innovations as appropriate
  • Author business requirements and other supporting materials to detail business needs
  • Prepare 'as is' and 'to be' workflows, identify high-level gaps & differences
  • Author, contribute, and confirm test plans, scripts, and success criteria
  • Help validate UAT test conditions & results, triage and prioritize testing, post-implementation, and production defects
  • Author training documentation, maintain product information sites
  • Support technology release events, prior/during/post-deployment, demonstrate tools and products to the user community and prospective stakeholders
  • Identify opportunities to expand product adoption, properly set expectations of prospective clients, relative to platform functionality on the roadmap
  • Identify use cases not yet covered by our current platform, and submit them to Product Management
  • Anticipate positive and negative impacts throughout the organization regarding proposed solutions, contribute to the evangelism, advancement, and improvement of Agile practices throughout the entire organization
  • Experience developing solutions and performing work using agile principles, serve as a team member of scrum teams, but also work independently
  • Communicate periodically with executive management regarding the status of current project initiatives and obtain executive guidance and approval as required to advance initiatives
  • Maintain effective relationships with sponsors, stakeholders, and key partners, contribute to the definition and development of multi-year product roadmap, support the definition and generation of project metrics and reporting across products


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