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Client Experience Coordinator

hace 3 semanas

San José, San José, Costa Rica Bma Group A tiempo completo
RequirementsEducation and Qualifications

Basic qualifications include a High School Diploma or equivalent, as well as strong English language skills (B2+ minimum).

Preferred Experience
  • Answering or making calls to support customers.
  • Explaining solutions and providing active listening to ensure customer satisfaction.
  • Engaging with irate customers to diffuse tense situations.
  • Working with KPIs and striving to exceed expectations.
  • Sales pitch and recommendations for products or services.
Additonal Skills

The ideal candidate will possess the following skills:

  • Customer-focused approach with a passion for delivering exceptional service.
  • Confident telephone manner with strong communication skills.
  • Positive attitude with proactive thinking and action.
  • Integrity with the ability to handle confidential information.
  • Quick thinking with logical interpretation and response.
  • Team player with resourcefulness and collaboration skills.