Site Reliability Operations Engineer III

hace 4 semanas


San José, San José, Costa Rica Zuora A tiempo completo

**About Zuora**

Zuora is a leading company in the Subscription Economy, helping businesses transform their approach to customer relationships and growth. Our mission is to empower companies to build recurring relationships with their customers, focusing on sustainable growth and customer satisfaction.

**The Role**

We are seeking a highly skilled Site Reliability Operations Engineer III to join our team. As a key member of our operations team, you will be responsible for ensuring the reliability and performance of our services, working closely with developers and other stakeholders to identify and resolve complex issues.

**Key Responsibilities**

  • Drive incident resolution and response, working closely with developers and other teams to identify and resolve complex issues.
  • Partner with development teams to design and implement improvements to service architecture, ensuring high reliability and performance.
  • Develop and implement incident management and problem management processes to prevent issues from recurring.
  • Manage the full lifecycle of infrastructure and change management, including planned maintenance and emergency changes.
  • Collaborate with developers and other teams to ensure expertise is reflected in SOPs and documentation.

**Requirements**

To be successful in this role, you will need to have a strong understanding of system administration, development, and engineering principles, as well as excellent communication and problem-solving skills. You will also need to be proactive, self-motivated, and customer-focused, with a strong desire to develop a deep understanding of our services and technologies.

**What We Offer**

Zuora offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.


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