Site Reliability Operations Engineer III: Architect of High Availability

hace 2 meses


San José, San José, Costa Rica Zuora A tiempo completo
About Zuora

We're revolutionizing the way businesses operate by empowering them to adopt new, sustainable models. Our team is dedicated to delivering exceptional services that prioritize security, resilience, and performance.

Role Overview

This role offers an exciting opportunity for a skilled Service Reliability Operations (SRO) professional to join our team. As an SRO, you will be responsible for ensuring our services are designed and delivered with security, resiliency, scale, and performance in mind.

Key Responsibilities:
  • Incident Management: Drive Command Center Incident Bridges to resolution for customer issues.
  • Observability and Escalation: Respond to Observability Alerts/Alarms and escalated issues from Customer Support.
  • Runbook Development: Write and automate runbooks to reduce alerts/incidents and service requests.
  • Collaboration: Partner with service owners to make services rock-solid and efficient.

You will serve as a key escalation point for issues documented as Standard Operating Procedures (SOPs) or requiring in-depth troubleshooting and analysis. Your tasks will include maintaining up-to-date documentation on deployments, processes, and SOP runbooks.

Requirements:
  • Technical Expertise: Strong understanding of service topology and dependencies for troubleshooting and mitigation.
  • Programming Skills: Competence in shell scripting and high-level programming languages such as Bash, Ansible, Python, Terraform.
  • Soft Skills: Proactive, self-motivated, customer-focused, organized, and excellent communication skills.
  • Experience: Over 4 years of experience in a related field.
Salary Information

The estimated salary for this role is $145,000 - $200,000 per year, depending on location and experience.



  • San José, San José, Costa Rica Varsity Tutors A tiempo completo

    Varsity Tutors is a leading online tutoring platform seeking an experienced Cloud Infrastructure Architect to join our DevOps team.We are committed to delivering high-quality, scalable, and secure learning solutions to students worldwide. As a key member of our team, you will play a vital role in ensuring the reliability, availability, and performance of our...

  • Senior Systems Architect

    hace 1 semana


    San José, San José, Costa Rica Tether Operations Limited A tiempo completo

    About Tether Operations Limited">We're a leading fintech company shaping the future of digital finance. Our innovative solutions empower businesses to seamlessly integrate reserve-backed tokens across blockchains.">Job Summary">We're seeking an experienced Senior Systems Administrator to architect, deploy, and maintain mission-critical infrastructure for our...


  • San José, San José, Costa Rica Netskope A tiempo completo

    About NetskopeNetskope is a leading provider of cloud security solutions, helping organizations protect their data and applications in the cloud. As a Cloud Security Engineer, you will play a key role in designing and implementing our security solutions to ensure the confidentiality, integrity, and availability of our customers' data.About the RoleThe...


  • San José, San José, Costa Rica Encora A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Site Reliability Engineer to join our team at Encora. As a key member of our digital engineering team, you will be responsible for designing, implementing, and maintaining cutting-edge cloud infrastructure solutions on AWS.ResponsibilitiesLead and participate in the design, development, and delivery of...


  • San José, San José, Costa Rica Netskope A tiempo completo

    Netskope is a leading cloud security company that has disrupted the traditional network perimeter. As a Staff Site Reliability Engineer, you will be part of a team that supports the Netskope Data Product Suite and Provisioner, a critical component of our foundational technologies.**Job Description**Partner with development teams to architect and build...


  • San José, San José, Costa Rica Vs-Staffing A tiempo completo

    Vs-Staffing is seeking a Site Reliability Engineer to join our team. As a key member of our cybersecurity department, you will be responsible for leading incident response efforts and developing strategies to mitigate threats.The ideal candidate will have a comprehensive understanding of cyber threats and attack methodologies, as well as expertise in Splunk...


  • San José, San José, Costa Rica Equifax A tiempo completo

    **At Equifax, we empower talented individuals to reach their full potential.**We are seeking a highly skilled Cyber Security Site Reliability Engineer (SRE Intermediate) to join our team.Key Responsibilities:Engage in and improve the software development lifecycle from inception to refinement.Influence and design infrastructure, architecture, standards, and...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job SummaryWe are seeking a highly skilled Enterprise Network Architect to join our team at Emerson. The successful candidate will be responsible for designing, implementing, and maintaining complex network infrastructures for our enterprise clients.About the RoleThe Enterprise Network Architect will work closely with our Service Delivery and Operations...


  • San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Job Description:Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Key Responsibilities:Designs and implements Continuous Integration/Continuous Deployment (CI/CD) tooling using GitHub Actions / Azure...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Responsibilities:As a Solutions Technical Reliability Engineer at Amazon Support Services Costa Rica Srl you will be responsible for managing the development, testing, and support processes in a rapid software development life cycle. You will automate DevOps and testing tasks and solve operational and reliability problems.Key Qualifications:2+ years of...


  • San José, San José, Costa Rica Netskope A tiempo completo

    About Netskope: Redefining Cloud, Network and Data SecurityWe are a cloud security company built in the cloud, following and protecting data wherever it goes. Our team is passionate about openness, honesty, and transparency, reflected in our open desk layouts and large meeting spaces that support collaboration and teamwork.Our corporate culture fosters a...


  • San José, San José, Costa Rica Sysdig A tiempo completo

    Sysdig is a leading provider of cloud-native threat detection solutions. We're passionate about delivering powerful security solutions to protect the cloud from source to run.We value diversity and open dialog to spur ideas, working closely together to achieve goals. As a remote-first company, we cultivate a strong culture across our teams. We strive to...

  • Reliability Engineer

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Reliability Engineer to join our Solutions Reliability Engineering team in San Jose, Costa Rica. As a key member of our team, you will play a critical role in ensuring the reliability and quality of our data products and SP-API developer experience.Your primary focus will be on automating repetitive technical...


  • San José, San José, Costa Rica Intel A tiempo completo

    **Job Summary**We are seeking an Electrical Validation Engineer to join our Xeon and Networking Engineering (XNE) team at Intel. This role will be responsible for validating high-speed networking components, including SerDes/DDR/PLL, to ensure they meet industry reliability expectations and requirements.**Responsibilities**The successful candidate will have...


  • San José, San José, Costa Rica Encora A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Engineer with expertise in AWS to join our team at Encora. As a Cloud Engineer, you will play a key role in designing, implementing, and maintaining highly available and scalable cloud infrastructure on the AWS platform.Key ResponsibilitiesDesign and implement automated monitoring, alerting, and incident...


  • San José, San José, Costa Rica Grupo Preseleccion A tiempo completo

    About UsGrupo Preseleccion is a leading organization in the industry, committed to delivering high-quality solutions.Job Description:We are seeking a highly experienced Principal Software Architect to lead our software development team. As a key member of our team, you will be responsible for designing and implementing scalable, secure, and efficient...

  • Reliability Expert

    hace 3 semanas


    San José, San José, Costa Rica Fullstack Labs A tiempo completo

    FullStack Labs, a leading software consultancy in the Americas, is seeking a skilled Site Reliability Engineer to join our team. With over 5 years of experience, you will work with top clients, building highly-skilled development teams and delivering custom software solutions that impact millions.We're proud of our:Lifetime career opportunities for talented...


  • San José, San José, Costa Rica Equifax A tiempo completo

    Unlock your potential at Equifax, where innovation meets possibility. As a DevOps Engineer, you will play a pivotal role in ensuring the reliability and performance of our internal and external services.About the Role:We are seeking an experienced DevOps Engineer to join our team. In this role, you will be responsible for designing and implementing...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job Summary:We are seeking an Electronics Engineer to join our team in Costa Rica. The ideal candidate will have experience in test development, execution, and validation of analog, mixed-signal, and DFT circuits.About the Role:This is a hybrid role that involves working on-site at our Intel site and off-site. As an Electronics Engineer, you will be...


  • San José, San José, Costa Rica Moody'S Investors Service A tiempo completo

    OverviewMaking Better Decisions and Achieving Brighter Futures.Job DescriptionWe are seeking a seasoned Cloud Engineer to join our Central IT organization as a Principal Cloud Architect. This role will be responsible for improving Moody's foundational capabilities on the cloud, providing a modern, secure, reliable, and cost-effective platform for our...