Centralized Scheduling Associate

hace 3 días


San José, San José, Costa Rica Wns Global Services A tiempo completo

Job Summary

Wns Global Services seeks a diligent and customer-focused Operations Coordinator to support our Centralized Scheduling function. This role involves coordinating patient schedules, communicating effectively, and ensuring seamless patient experiences.

Key Responsibilities:

  • Coordinate patient scheduling for assigned services, ensuring accurate registration and appointment booking.

  • Manage patient requests using Dental Pro and direct them to relevant clinic resources.

  • Handle incoming calls by transferring or redirecting them to the correct department.

  • Act as the initial point of contact, offering empathetic and solution-driven responses to patient inquiries.

Requirements:

  • Equivalent to a high school diploma.

  • Prior experience in a call center or dental environment is advantageous but not mandatory.

  • Proficient in Microsoft Office applications (Word, Excel).

  • Upper Intermediate level English language skills (B2).

  • Exceptional communication, organizational, and interpersonal skills.

  • Able to work efficiently in a fast-paced environment and adapt to changing circumstances.



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