Centralized Scheduling Associate
hace 3 días
Job Summary
Wns Global Services seeks a diligent and customer-focused Operations Coordinator to support our Centralized Scheduling function. This role involves coordinating patient schedules, communicating effectively, and ensuring seamless patient experiences.
Key Responsibilities:
Coordinate patient scheduling for assigned services, ensuring accurate registration and appointment booking.
Manage patient requests using Dental Pro and direct them to relevant clinic resources.
Handle incoming calls by transferring or redirecting them to the correct department.
Act as the initial point of contact, offering empathetic and solution-driven responses to patient inquiries.
Requirements:
Equivalent to a high school diploma.
Prior experience in a call center or dental environment is advantageous but not mandatory.
Proficient in Microsoft Office applications (Word, Excel).
Upper Intermediate level English language skills (B2).
Exceptional communication, organizational, and interpersonal skills.
Able to work efficiently in a fast-paced environment and adapt to changing circumstances.
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