Operations Coordinator

hace 3 días


San José, San José, Costa Rica Wns Global Services A tiempo completo

Job Description

We are seeking a detail-oriented and customer-focused Patient Scheduling Specialist to join our team at Wns Global Services. As a key member of our Centralized Scheduling unit, you will play a crucial role in ensuring seamless patient experiences.

Key Responsibilities:

  • Register patients for assigned services and schedule appointments with the appropriate providers and locations.

  • Document patient requests in Dental Pro and route them to the relevant clinic resources when needed.

  • Transfer calls to clinic areas or redirect them to the correct department as necessary.

  • Act as the first point of contact for our system, partnering with callers/patients to provide empathetic and compassionate solutions.

Requirements:

  • Degree equivalent to high school graduation.

  • Prior experience in a call center or dental field is advantageous but not required.

  • Proficiency in Microsoft Office packages (Word, Excel).

  • Upper Intermediate English skills (B2).

  • Excellent communication, organizational, and interpersonal skills.

  • Able to work in a fast-paced environment and adapt to changes quickly.

About Us:

Wns Global Services values its employees and provides opportunities for growth and development. If you are a motivated individual who excels in a team environment, we encourage you to apply for this exciting opportunity.


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