Ad Campaign Excellence Coordinator
hace 7 días
Key Responsibilities
- Manage high and critical COEs with accountability for errors that can impact Amazon Ads
- Collaborate with AdCx team to build and contribute towards reducing errors in Amazon Ads
- Review Andon Cords from internal stakeholders and triage the cords within the program SLA
- Review customer feedback on Ads and act according to policy guidelines
- Define severity on Andon cords and Hot desk events based on impact and urgency
- Ccoordinate with resolver groups to expedite resolution and minimize downtime
- Build executive summaries on Hot desk and critical events and ensure effective communication to stakeholders within timelines
- Collaborate and communicate effectively with program stakeholders to ensure seamless execution
- Identify feedback patterns based on pull reasons, ad categories etc and recommend improvement ideas
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