Ad Campaign Excellence Coordinator

hace 7 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Key Responsibilities

  • Manage high and critical COEs with accountability for errors that can impact Amazon Ads
  • Collaborate with AdCx team to build and contribute towards reducing errors in Amazon Ads
  • Review Andon Cords from internal stakeholders and triage the cords within the program SLA
  • Review customer feedback on Ads and act according to policy guidelines
  • Define severity on Andon cords and Hot desk events based on impact and urgency
  • Ccoordinate with resolver groups to expedite resolution and minimize downtime
  • Build executive summaries on Hot desk and critical events and ensure effective communication to stakeholders within timelines
  • Collaborate and communicate effectively with program stakeholders to ensure seamless execution
  • Identify feedback patterns based on pull reasons, ad categories etc and recommend improvement ideas

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