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About Us
Palo Alto Networks is a leader in cybersecurity solutions, dedicated to protecting our digital way of life. We are a company built on innovation, disruption, and a passion for shaping the future of cybersecurity.
The Team
Our technical support team is essential to our success, providing behind-the-scenes support to meet our customer's needs. As part of this team, you will enable customer success by providing support to clients after they have purchased our products.
Your Impact
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner.
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.
- Work to reproduce customer issues and qualify critical issues.
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base.
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing.
